Terms & Conditions — mon4d Platform

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context requires otherwise:

To register an Account and use the Platform, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the Platform:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. mon4d is strictly a 21+ platform. Age verification is mandatory and will be enforced during the KYC process. Providing false information about your age constitutes a material breach of these Terms and will result in immediate Account suspension and forfeiture of any Balance.
• You must have full legal capacity to enter into binding contracts under the laws applicable in your jurisdiction of residence.
• You must not be accessing the Platform from a Prohibited Territory. It is your sole responsibility to determine whether online gambling is lawful in your jurisdiction before registering or placing any wager.
• You must not be a current employee, officer, director, agent, or immediate family member of an employee of the Company or any of its affiliated game suppliers or payment providers.
• You must not have been previously excluded or self-excluded from the Platform or any related platform operated by the Company.
• You must not be acting on behalf of a third party. All Account activity must be conducted solely for your own benefit using your own funds.

Each Player may hold only one (1) registered Account on the Platform at any given time. The creation of duplicate, secondary, or multiple Accounts by the same individual — whether under the same name, different names, different email addresses, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and contact number. You further agree to maintain and promptly update this information to keep it accurate and complete at all times.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login credentials with any third party. The Company will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to adequately protect your credentials.

If you suspect that your Account has been accessed without your authorization, you must notify the mon4d support team immediately at [email protected]. The Company reserves the right to temporarily suspend your Account while the matter is investigated.

All deposits and withdrawals on the Platform are processed exclusively in Indonesian Rupiah (IDR / Rp). The Company does not charge currency conversion fees, and all Account balances are displayed in IDR at all times.

Accepted deposit methods include bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, and OCBC NISP; and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts and processing times vary by payment method and are displayed at the point of transaction.

Withdrawal requests are processed to the same payment method used for the corresponding deposit, wherever technically possible. The Company reserves the right to request additional verification documentation before approving any withdrawal, regardless of amount. Withdrawal requests are typically processed within five (5) minutes for verified accounts; in exceptional circumstances, processing may take up to twenty-four (24) hours.

• The minimum withdrawal amount is Rp 50.000. Withdrawal requests below this threshold will not be processed.
• Withdrawal requests may only be submitted to a bank account or e-wallet registered in the Player's own legal name, matching the name on the verified Account.
• The Company reserves the right to carry out enhanced due-diligence checks on withdrawal requests that exceed certain thresholds or that exhibit unusual patterns, in accordance with its anti-money-laundering obligations.
• Deposits made but not wagered at least once before a withdrawal request is submitted may be subject to a processing review. The Company reserves the right to decline withdrawal requests that appear to exploit deposit/withdrawal processes for purposes other than genuine gaming activity.
• All funds deposited must originate from a payment source legally owned by the Player. The use of third-party payment sources is prohibited.

mon4d offers a range of bonuses, promotions, cashback offers, and loyalty rewards to eligible Players. All bonus offers are subject to their own specific terms, including wagering requirements, minimum deposit thresholds, eligible games, and expiry periods. These specific terms are published alongside each individual promotion and form part of these Terms & Conditions by reference.

• Welcome Bonus: New Players may be eligible for a welcome bonus upon their first qualifying deposit. The welcome bonus is subject to a wagering requirement, which will be clearly stated at the time the offer is presented. The welcome bonus may only be claimed once per Player, per household, and per device.
• Wagering Requirements: Unless otherwise stated, Bonus Funds must be wagered the specified number of times before any portion of the bonus or associated winnings may be withdrawn. Wagering contributions vary by game type — slots typically contribute 100%, while live casino and table games may contribute a lower percentage as stated in the individual bonus terms.
• Bonus Expiry: All Bonus Funds and associated wagering requirements must be completed within the stated expiry period. Uncompleted Bonus Funds will expire and be removed from the Account balance at the end of the relevant period.
• Bonus Abuse: Any attempt to exploit bonuses through irregular play patterns, collusion, or the use of multiple Accounts will result in immediate Account suspension, forfeiture of Bonus Funds, and may result in permanent Account closure.
• Promotional Periods: Seasonal and event-based promotions — including those tied to Indonesian cultural events such as Idul Fitri, Imlek, or Nyepi — are offered at the Company's discretion and may be modified or withdrawn at any time without prior notice.

The Company reserves the right to modify, suspend, or cancel any bonus or promotion at any time, including in response to evidence of abuse or technical error.

All games available on the mon4d Platform — including sports betting, live casino tables, slot titles, togel (Indonesia's traditional numbers lottery) draws, and e-sports markets — use certified random number generation (RNG) technology audited by independent third-party testing agencies. The Company is committed to providing provably fair gaming outcomes across all game categories.

Players are expected to engage with the Platform in good faith. The following conduct is strictly prohibited and will result in Account suspension, forfeiture of winnings, and may result in permanent Account closure and reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform in a manner not available to a standard user.
• Exploiting software errors, technical glitches, or pricing mistakes in odds markets. Any winnings generated as a result of a technical error are void and will not be paid out.
• Colluding with other Players to achieve outcomes that would not otherwise be possible through individual play.
• Engaging in arbitrage betting strategies specifically designed to exploit bonus offers rather than to participate in genuine gameplay.
• Placing bets on both outcomes of the same event — commonly referred to as "back-to-back" or "sure-bet" strategies — in a manner that is designed to exploit promotional offers.
• Accessing the Platform via a VPN, proxy, or any other technology designed to disguise the Player's true geographic location.

The Company's decision on all matters relating to fair play, game outcomes, bet settlement, and Player conduct is final. In the event of a dispute, the Company's internal records and system logs shall constitute primary evidence of the facts in question.

mon4d is committed to responsible gaming. The Platform provides a range of tools to help Players manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible directly from the Account settings area after login.

Players who feel that their gambling is becoming a problem are strongly encouraged to make use of these tools and to contact our support team at [email protected] for further guidance. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week, across all WIB, WITA, and WIT time zones.

Self-exclusion requests are processed immediately upon receipt. Once a self-exclusion is active, it cannot be reversed for the duration of the selected exclusion period. Players who have self-excluded must not attempt to open a new Account during the exclusion period; any Account opened in circumvention of an active self-exclusion will be closed and any associated funds will be returned to the payment source.

For further information, please review our dedicated Responsible Gaming page.

All content on the Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and game content provided by third-party studio partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — is the property of the Company or its respective content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any Platform content.
• Reverse engineer, decompile, or disassemble any software or technology underlying the Platform.
• Use any data mining, robots, or similar automated data-gathering tools in connection with the Platform.
• Frame or mirror any portion of the Platform without the Company's express written consent.

Any unauthorized use of Platform content terminates the license granted above and may constitute an infringement of the Company's intellectual property rights, for which the Company reserves all available legal remedies.

To the fullest extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Interruption of service, technical errors, system failures, or unauthorized access to or alteration of your Account or data.
• Any loss arising from your reliance on information, odds, or game outcomes displayed on the Platform.
• Any delay or failure in performance resulting from causes beyond the Company's reasonable control, including acts of god, internet outages, civil unrest, or regulatory action.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the accuracy, reliability, completeness, or fitness for a particular purpose of any content or service available through the Platform.

In jurisdictions where the exclusion or limitation of certain types of liability is not permitted by law, the Company's liability shall be limited to the minimum extent required by such law. In all other cases, the Company's total aggregate liability to any Player in connection with a specific claim shall not exceed the total net deposits made by that Player in the twelve (12) months preceding the claim.

The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and is accessible at /privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The Company employs industry-standard security measures including 256-bit SSL encryption to protect your personal and financial data. However, no method of electronic transmission or storage is entirely secure, and the Company cannot guarantee absolute security of data transmitted over the internet.

The Company will not sell your personal data to third parties for marketing purposes. Personal data may be shared with payment processors, identity verification providers, fraud prevention agencies, and regulatory authorities strictly as required to operate the Platform and fulfill legal obligations.

The Company reserves the right to suspend or permanently close any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, inaccurate, or misleading information during registration or KYC verification.
• Evidence or reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or collusion.
• Failure to complete KYC verification within the required timeframe.
• A Player being found to be under 21 years of age.
• A Player accessing the Platform from a Prohibited Territory.
• Circumstances in which continued operation of the Account would expose the Company to legal, regulatory, or reputational risk.

Where an Account is closed due to a breach of these Terms, any Balance associated with that Account — including both real-money funds and Bonus Funds — may be forfeited by the Company. Where an Account is closed for reasons other than a breach (for example, at the Player's own request), any verified real-money Balance will be returned to the Player's registered payment method within a reasonable timeframe, subject to completion of any outstanding KYC requirements.

A Player wishing to voluntarily close their Account may do so at any time by contacting support at [email protected]. Voluntary account closure requests are processed within 24 hours of receipt.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its international gaming license.

In the event of a dispute between a Player and the Company, the Player is encouraged to contact the mon4d support team in the first instance to seek an informal resolution. The Company will endeavor to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the courts or arbitral bodies designated under the Company's international gaming license. The Company does not accept liability for any claims arising under Indonesian domestic law in relation to the availability or legality of online gambling services.

The Company makes no representation that the Platform is appropriate or legally available for use in any specific jurisdiction. It is the Player's sole responsibility to comply with all laws applicable in their jurisdiction of residence.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of the mon4d Platform, you may contact us through the following channels:

• Email (plain text — not a clickable link): [email protected]
• Live Chat: Available directly within the Platform after login. Average response time: under 2 minutes.
• Support Hours: 24 hours a day, 7 days a week, covering all WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones.

For responsible gaming support, including self-exclusion requests, deposit limit adjustments, and problem gambling guidance, please also refer to the Responsible Gaming page on this Platform.

The Company reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to registered Players via the email address associated with their Account. Continued use of the Platform following notification of an amendment constitutes acceptance of the updated Terms.